A client raised an issue after receiving their shipment, mentioning that the product quantity inside the container did not match their order.
Topcent took immediate steps to ensure complete transparency:
1. Evidence Gathering: We approached our warehouse team to procure the surveillance footage from the time of container loading.
2. Reviewing the Footage: The video clearly showed the exact number of products loaded into the container, confirming that the quantities were in alignment with the client’s order.
3. Client Communication: We promptly shared the footage with the client to establish transparency and clear any doubts.
Upon reviewing the footage and conducting a secondary check on their end, the client realized an oversight in their initial count. They acknowledged their mistake and expressed gratitude for Topcent’s swift and transparent response, saying, “Topcent’s commitment to clear communication and honesty is truly commendable. Their prompt action helped us rectify our oversight swiftly.”
